Refund and Cancellation Policy
This Refund and Cancellation Policy outlines the terms and conditions for processing refunds and cancellations for payments made through Razorpay.
1. Legally Binding Agreement
By completing a transaction on our platform, you agree to enter into a legally binding agreement with us to purchase the specified product and/or service. Once the transaction is completed, cancellations will only be permitted if explicitly stated on the platform. Any cancellation request will be subject to the terms outlined on the platform, and we reserve the right to approve or deny such requests at our sole discretion. Additional information may be required to process cancellation requests.
2. Cancellation Policy
- Orders/services once confirmed and processed through Razorpay cannot be canceled unless stated otherwise in the specific service agreement.
- If cancellation is permitted, the request must be initiated within [X] hours/days of the transaction by contacting our support team at [support email/phone].
- If eligible, refunds will be processed per our refund policy stated below.
3. Refund Policy
- Refunds will be issued only under the following conditions:
- Duplicate payment.
- Transaction failure with the amount debited.
- Cancellation request approved as per our cancellation policy.
- If the product and/or service received does not match the description provided on the platform, you may request a replacement, return, or refund.
- Any refund request must be submitted within three (3) days from the date of the transaction or within the period specified on the platform (which shall not be less than three days).
- To request a refund, please submit a claim by:
- Raising a support ticket
- Contacting us at seller+4f63438f70e84479a2d14d82dcfc1af0@instamojo.com
- Your refund request must include a clear and specific reason, referencing the violated terms along with any necessary supporting evidence. We will review the request at our discretion and may ask for additional details before making a final decision on approval.
- Once a refund request is received, it will be reviewed and processed within [X] working days.
- Refunds will be credited back to the original payment method used during the transaction.
- Processing fees, if applicable, may be deducted from the refunded amount.
4. Late or Missing Refunds
- If a refund has been approved but not received within the specified time, please check with your bank or payment provider.
- If the issue persists, contact our support team at [support email/phone] for further assistance.
5. Changes to This Policy
We reserve the right to modify this policy at any time. Any updates will be posted on our website, and continued use of our services after such modifications will constitute acceptance of the revised terms.
For any questions or concerns regarding this policy, please contact us at [support email/phone].